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Inbox · Instagram DM

Live

One inbox for your DMs. You reply, the automation pauses.

The automation sends the first reply; you answer the specific questions. The moment you write from the dashboard, that person gets no automated messages for 30 minutes, so customers are never caught between a bot and a human.

Try free for 14 days How does it work?
  • In every plan
  • From 649 TL/month, fixed price
  • Team and multiple accounts on Growth and Agency
example

Example: a customer replies "price?" to your story, and the automation sends the price list as a DM with a button. The customer asks "Any space on Saturday at 3 PM?"; you reply from the dashboard. At that moment, the automation goes quiet for this person for 30 minutes.

How it works · 4 steps

The automation starts it, you finish it.

The automation sends the first DM to a comment or story reply. If the customer asks a question by DM, it lands in your inbox. You answer, and the automation steps back for that person.

  1. one inbox · live

    Conversations land in one inbox.

    DMs sent to your Instagram, story replies and the automation's messages all sit in the same conversation. The inbox refreshes itself every few seconds. Conversations waiting for your reply are flagged.

    example
    Inbox · conversationsLive
    Search names or messages
    • deniz.yAny space on Saturday at 3 PM?Awaiting your reply
    • mert_kaya34Thank you 🙏Window open
    • elif.sahinReplied to your story: catalogWindow open
  2. automatic

    The automation sends the first reply.

    When the word shows up in a comment or story reply, a DM with a button goes out within seconds. In the conversation it carries an "Automation" tag, so it's always clear who wrote what.

    example
  3. up to 1000 characters

    You answer the specific questions.

    If the customer asks "Any space on Saturday at 3 PM?", the automation doesn't guess; the question is yours. Open the conversation and write from the dashboard. Enter sends, Shift+Enter adds a new line.

    example
    deniz.y · your reply
    Any space on Saturday at 3 PM?
    Yes 🙌 I've put your name down for Saturday at 3 PM, see you then.
    Enter sends · Shift+Enter adds a line66 / 1000Send
  4. 30 minutes · switches back on its own

    The automation goes quiet with that person for 30 minutes.

    The moment you write from the dashboard, any unfinished automated steps for that person (a follow-up reminder, for example) are cancelled. No new automated DM goes out for 30 minutes. Write again and the timer restarts; when it runs out, the automation switches back on by itself.

    example
    Contact · deniz.y
    Reply windowOpen · 23h left
    AutomationAutomation onAutomation paused · 30:00
    Paused until 2:52 PM

    30 minutes · restarts with every manual reply

Live scene · 5 steps

One conversation, two sides.

On the left, the customer's Instagram; on the right, your dashboard. Messages go back and forth; when you write and send from the dashboard, the automation goes quiet and leaves that person alone for 30 minutes. When the time is up, it switches back on by itself.

@example.salon · inboxexample Live
The customer's Instagram
Your dashboard

The automation goes quiet with this person for 30 minutes. Even if they comment "price" on one of your posts again in that time, no automated DM goes out; when the time is up, it switches back on by itself.

  1. 1 · customerReplied "price?" to your story
  2. 2 · automationDM with a button sent
  3. 3 · customerAsked a specific question
  4. 4 · youReplied from the dashboard
  5. 5 · automationQuiet for 30 minutes

Examples

Where does the automation stop?

The idea is simple: the automation hands out ready information, and you answer the questions that need a decision. Three common situations, and where you step in.

In the inbox Awaiting your reply

Got the price, now negotiating.

The price list went out automatically. The question "Any discount if I buy in bulk?" lands in your inbox; you make the offer.

In the inbox Window open

Got the link, now asking for a time.

The booking link went out automatically. You answer "Does 3 PM tomorrow work?" from the dashboard; the automation stays out of it.

Message stop

They don't want messages anymore.

Someone who sends a short "dur", "stop" or "iptal" never gets another automated message, and can't be messaged from the dashboard either.

Team and agency

Live

Team and multiple accounts are live today.

Invite teammates from the dashboard: 3 people on Growth and 10 on Agency, you included. The inbox shows who wrote each reply. You manage your Instagram accounts from the switcher at the top of the dashboard: 1 account on Starter, 3 on Growth, 10 on Agency; for more, write to us.

  • Starterplan available today

    1 Instagram account · 1 person · 649 TL/month

  • Growthplan available today

    3 Instagram accounts · 3-person team · 1,299 TL/month

  • Agencyplan available today

    10 Instagram accounts · 10-person team · a separate workspace for each client · extra account 329 TL/month · 3,890 TL/month

Account switcherLive
  • All accounts3 accounts
  • @client.one2 awaiting reply
  • @client.tworunning
  • @client.threeInstagram: slow down

exampleEach status dot shows that account's own status.

Agency example · Agency planPicture an agency managing client accounts. Each client has their own workspace (up to 10 client workspaces): their own Instagram account, their own automations, their own inbox. One client's conversations never show up on another's screen. You switch between them with the switcher at the top of the dashboard.

See the Agency plan

Settings

What's in the inbox?

Nine parts of the inbox that work today, team and account switcher included.

  • Search

    Search names or message text; the conversation you're looking for comes right up.

  • Awaiting your reply

    Conversations where the customer had the last word are flagged, so you see what's next.

  • Reply window timer

    Every conversation shows how many hours are left in the 24-hour window.

  • Manual reply

    Up to 1000 characters. Enter sends, Shift+Enter adds a new line.

  • Contact details

    Username, first seen, last message in and out, and the automation's status for that person.

  • Delete conversation

    Clear out test conversations. Sending records stay as proof.

  • Team invites

    3 people on Growth and 10 on Agency share the same inbox; you can see who wrote each reply.

  • Account switcher

    Switch between several Instagram accounts from the top of the dashboard.

  • A workspace per client

    On Agency, each client's account, automations and inbox stay separate.

Trust

It talks by Instagram's rules.

The inbox opens and locks according to Meta's messaging rules. The rules are Meta's; VoltraChat works in line with them.

  • 24-hour window

    You can write for 24 hours after the person's last message. When the time runs out, the reply box locks; it opens again when they write back.

  • No messages after "stop"

    Someone who sends a short "dur", "stop" or "iptal" never gets another automated message, and can't be messaged from the dashboard either.

  • When you write, the bot steps back

    The moment you reply from the dashboard, any unfinished automated steps for that person are cancelled, and no new automated message goes out for 30 minutes.

  • The same sending line

    Your manual replies go through the same sending line the automation uses. In the logs they show up as "Manual reply".

  • Conversations stay in their workspace

    A workspace's conversations are visible only in that workspace. Delete a conversation and its messages are deleted; sending records stay as proof.

FAQ

Frequently asked questions.

Didn't find your answer? Write to us; we reply in Turkish.

Does the automation chat with customers for me?

No. The automation sends the first DM to a comment or story reply. It doesn't answer questions that come in by DM on its own; those questions land in your inbox, and you answer them. The one exception is keywords: when someone sends a word you choose (e.g. “price”) by DM, the single reply you wrote goes out automatically. You can also put up to 4 ready-made questions in the DM menu. That's still not a chat; not every DM gets a reply, and if the word doesn't match, you answer as usual. If you have the AI connection, it can read your DMs and prepare a reply draft; the draft never goes out on its own, you're the one who sends it.

If I reply from the Instagram app, does the automation still go quiet?

To be sure it goes quiet, reply from the VoltraChat inbox. We can't always detect replies written in Instagram's own app; in that case, the automation may not go quiet.

What happens when the 30 minutes are up?

The automation switches back on for that person by itself; you don't need to do anything. Every time you write, the timer restarts. Automated steps that were cut short (a follow-up reminder, for example) don't come back.

Can't I message a customer after 24 hours?

That's Instagram's rule: a business can write for 24 hours after the person's last message. When the time runs out, the dashboard locks the reply box. When the person writes again, the window reopens. The rule is Meta's; VoltraChat works in line with it.

Can my teammate reply too?

Yes. 3 people on Growth and 10 on Agency share the same inbox, and you count as one of them. You invite teammates from the dashboard; the inbox shows who wrote each reply.

I run an agency; can I keep my clients' accounts separate?

Yes, that's what the Agency plan is for: a separate workspace for each client (up to 10), 10 Instagram accounts and a 10-person team. One client's conversations never show up on another's screen. Extra accounts are 329 TL/month. See pricing

Related features

Works hand in hand with.

Let the automation start, you finish.

Inbox in every plan · from 649 TL/monthSee pricing

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